Timeshares often promise the charm of vacationing in desirable locations without the hassle of full ownership. For many, they are a dream come true, offering a slice of paradise each year. However, as one Fayetteville couple discovered, the reality can sometimes be fraught with unexpected complications. Here we will go over the McCormicks’ experience with their timeshare upgrade, highlighting the challenges they faced and the critical role of documentation in resolving their issues.
An Attractive Offer
Napoleon McCormick and his wife had enjoyed the benefits of their two timeshares for years. The couple saw these properties as gateways to memorable vacations and cherished family time. So, when their timeshare company offered an upgrade, they were intrigued. The proposal was simple and enticing: combine both timeshares into one, resulting in a single, more manageable maintenance fee.
“The offer was attractive. We’ll take both of those, and you know, we’ll make it where you just have one and I said ‘OK great, so I’ll just have one maintenance?’ And they said yes,” McCormick recounted. Having recently paid the maintenance fees on their existing timeshares, McCormick was keen to ensure these payments would be applied to the new arrangement. The salesman assured him, “Don’t worry about it. We are going to take and transfer that over.”
The Unexpected Bill
Despite the assurances, problems arose at the beginning of the following year. McCormick received a bill for the maintenance fees on his new timeshare. Puzzled and concerned, he immediately contacted his sales representative. The response was dismissive but seemingly reassuring: “He said just disregard that there. He said, ‘We’ll get it straight with corporate.'”
Unfortunately, this issue was far from resolved. McCormick was shocked when he subsequently received a collection notice. Determined to fix the problem, he repeatedly called his representative and even provided voicemails where it was clearly stated that he wouldn’t owe additional maintenance fees. Despite his efforts, the situation remained unresolved.
The McCormicks’ frustration grew as the months passed without resolution. They had always been diligent in managing their timeshare commitments, and this unexpected hurdle was both confusing and distressing. Each time McCormick reached out, he encountered vague reassurances but no concrete action. The couple started to worry about the impact on their credit and the potential legal ramifications of the collection notice. The emotional toll of the ongoing dispute began to weigh on them. They had trusted the sales representative’s word and felt betrayed by the lack of follow-through. It was a stark contrast to the joy and relaxation they had previously associated with their timeshare experiences.
Seeking Assistance
Running out of options, McCormick turned to Diane Wilson, a well-known Troubleshooter with ABC11. Equipped with McCormick’s voicemails and other documentation, Wilson reached out to the timeshare company with pointed questions. Although the company did not respond directly to Wilson, McCormick soon received confirmation that his account was not in collections and his maintenance fees had been correctly transferred.
“No problem; the issue was resolved, and they gave me credit. Thank you. I really appreciate you,” McCormick expressed his gratitude to Wilson.
Wilson’s involvement marked a turning point. Her reputation for helping consumers resolve disputes added weight to McCormick’s case, prompting the timeshare company to act. This intervention highlighted the importance of leveraging external resources when personal efforts fall short.
The McCormicks’ experience underscores the importance of diligent record-keeping and persistence when dealing with timeshare companies. In their case, the key to success was the thorough documentation McCormick maintained, including voicemails that verified his claims. This story serves as a reminder to always seek written confirmation for any agreements made verbally and to keep meticulous records of all communications. Timeshares can offer wonderful vacation opportunities, but it is crucial to navigate upgrades and contracts carefully to avoid unexpected complications.
McCormick’s detailed records were instrumental in proving his case. The voicemails provided clear evidence of the promises made by the sales representative, which contradicted the company’s later actions. This documentation not only facilitated the resolution but also protected McCormick from potential legal and financial repercussions.
Conclusion
The McCormicks’ experience underscores the importance of diligent record-keeping and persistence when dealing with timeshare companies. In their case, the key to success was the thorough documentation McCormick maintained, including voicemails that verified his claims. This story serves as a reminder to always seek written confirmation for any agreements made verbally and to keep meticulous records of all communications. Timeshares can offer wonderful vacation opportunities, but it is crucial to navigate upgrades and contracts carefully to avoid unexpected complications.
Your Partner in the Timeshare Exit Journey: Why Choose leavetimeshare.com
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Why Should You Choose leavetimeshare.com?
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Commitment to Education: We strive to keep you informed about the timeshare industry, potential pitfalls, and best practices for exiting your timeshare. Our in-depth blog series is a testament to our commitment.
So why go it alone?
Allow us to accompany you on this journey, providing expert advice, a helping hand, and most importantly, peace of mind. Visit leavetimeshare.com today and take the first step toward a hassle-free timeshare exit.
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