In the dynamic landscape of the travel industry, companies are increasingly turning to artificial intelligence (AI) to redefine how business trips are booked and managed. Notably, Altour, United Airlines, AMGiNE, and Serko have pioneered the introduction of AI technologies, enhancing travel experiences through personalized booking interfaces, real-time weather updates, and automated itinerary planning. These advancements represent a significant shift towards more efficient, user-friendly travel solutions.
Altour Rolls Out AI Travel Management Suite
Altour, a prominent travel management company, launched its innovative AI platform, Altour Intelligence, on July 22. Designed to streamline corporate travel planning and reduce costs, the suite comprises five AI-powered tools: AI Book, AI Predict, AI Respond, AI Transform, and AI Insights. Gabe Rizzi, president of Altour, highlighted the platform’s focus on efficient, personalized travel solutions, stating, “At Altour, we believe good business starts with a great journey.”
➤ Book
Powered by ‘ello, this tool offers a conversational interface that personalizes travel booking experiences. By understanding user preferences and requirements, it simplifies the booking process, making it more intuitive and efficient.
➤ Predict
Utilizing Lumo technology, this component provides proactive alerts for potential travel disruptions. By predicting issues before they occur, it helps travelers make informed decisions and avoid delays.
➤ Respond
This tool ensures rapid and effective support for travelers, handling inquiries and issues promptly to enhance customer satisfaction.
➤ Transform
Facilitating global travel policy deployment, this feature uses video content creation to communicate policies effectively across diverse teams and locations.
➤ Insights
Acting as a virtual assistant, AI Insights offers natural language access to critical travel information, making it easy for users to retrieve and understand necessary details.
United Airlines Offers AI-Powered Radar Maps
In a bid to improve passenger experience during weather-related flight delays, United Airlines has introduced AI-powered radar maps. The airline now sends text messages with links to local, live radar maps, enabling travelers to visualize weather patterns that may impact their flights. This initiative is part of United’s broader strategy to provide real-time information, particularly during travel disruptions. Specialized customer service teams in United’s network operations center use generative AI to craft detailed messages about flight changes. This proactive communication helps passengers stay informed and reduces anxiety associated with delays. Jason Birnbaum, United’s chief information officer, underscored the initiative’s goal of keeping customers connected to real-time flight information, stating, “By combining innovative technology-enabled tools with people power, we can give more people even more in-the-moment details about their flight.” United Airlines is the first U.S. airline to offer such specific and real-time messaging to its customers.
AMGiNE Enters Business Travel Booking Market
AMGiNE, a forward-thinking travel technology company, has unveiled an AI-powered platform aimed at simplifying corporate travel booking. The AMGiNE Automated Booking Tool (ABT) addresses the complexity of arranging business trips by interpreting traveler requests and generating itinerary options through text-based submissions via email and Slack. Departing from traditional systems that require navigation across multiple platforms, AMGiNE’s unified platform caters to both travel agents and corporate travelers. This solution automates diverse travel requests, significantly enhancing agent productivity and traveler experience. Greg Apple, CEO of AMGiNE, emphasized the platform’s transformative impact, stating, “We’re addressing a significant pain point in the industry by automating the servicing of diverse travel requests in one platform.” Early adopter Travel Inc. reported efficiency improvements of up to 160%, showcasing the platform’s potential to revolutionize business travel booking.
➤ Agent Productivity
By automating itinerary generation and eliminating the need for specialized booking commands, agents can handle more requests efficiently, leading to productivity improvements.
➤ Traveler Experience
The platform offers personalized recommendations that align with corporate travel policies, ensuring compliance while meeting individual preferences.
Serko’s AI-Powered Travel Agent, Zena
Serko, in collaboration with UneeQ, has introduced Zena, an AI-powered digital travel agent designed to enhance traveler interaction through natural language processing and generative AI. Zena engages travelers in natural conversations to understand their travel needs and provides tailored recommendations, real-time pricing, and availability. Simon Grieve, senior vice president of customer success at UneeQ, highlighted Zena’s unique approach, stating, “As a digital human, Zena engages customers in a natural conversation to understand their travel needs before making recommendations that are tailored specifically for them.” This innovation enhances the travel booking experience by combining advanced technology with human-like interaction.
➤ Natural Conversations
Zena’s ability to conduct natural conversations makes the travel booking process more engaging and user-friendly. It listens to traveler preferences and offers personalized options.
➤ 24/7 Support
The virtual agent provides round-the-clock support, ensuring that travelers have access to assistance whenever they need it.
➤ Integration with ChatGPT
For more complex interactions, Zena integrates with ChatGPT, enabling it to handle a wider range of inquiries and provide detailed responses.
Conclusion
The introduction of AI-powered tools by Altour, United Airlines, AMGiNE, and Serko marks a significant evolution in business travel management. These advancements promise to enhance efficiency, personalization, and real-time support, setting new standards for the industry. As AI technology continues to advance, business travelers can look forward to even more sophisticated solutions tailored to their unique needs, making corporate travel more seamless and enjoyable.
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